Online Order Return Policy
For returns, please email email@example.com with your order number in the subject line. We will respond to your email with a return authorization # that must be included with your return and instructions for your returned items.
Please request return authorization # and send authorized returns to:
217 Bridge Street
Charlevoix, MI 49720
- Customer is responsible for all return shipping costs.
- We do not provide return labels, so you can use the preferred carrier of your choice.
- All returns must be postmarked within 7 days of receiving the merchandise.
- All items must be in their original condition unworn, unwashed, undamaged, with their tags attached and receipt or order print out included.
- Items that do not meet these requirements will not be accepted
A credit to your original form of payment will be issued after we receive, inspect and process your return. Please allow 3-4 business days from the time we receive your return to inspect and process the return, and for the credit card issuer to credit your account.
It may take one full billing cycle for the credit to appear on your account.
All returns and exchanges must be pre-authorized by Grey Boutique and require a return authorization number.
Final Sales Items (not eligible for return, credit, or exchange):
Any discounted or sale items, jewelry, bags, hats, intimates, candles, gift cards, swim.
Defective, damaged or incorrect items
If you received a damaged or defective item from us, or the wrong item was shipped to you please let us know upon receipt.
Shipped returns must be postmarked within 7 days of the item being delivered to you due to transit time for it to get back to us. Additionally, we are not responsible for return shipping costs.
If you'd like to bring it back to us in-store, you may do so within 14 days of delivery.
Grey is not responsible for lost or stolen packages once tracking information shows us that the package has been delivered. Please contact your local shipping carrier for help on recovery of packages reported delivered via your tracking email.
In-Store Purchase Return Policy
Items must be returned within 7 calendar days of purchase with receipt present. After 7 days all items are considered final sale.
We will only accept items for return that have all tags attached, are in new condition, unworn, unaltered, and free of damages.
Final Sale: jewelry, candles, handbags, swim, intimates, and shoes. Clothing and accessories that are sale/clearance items are final sale.